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Questions about the Animal Lovers app, your bookings, or your account? We'll get back to you, usually same-day.
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Frequently asked questions
How do I book a service for my pet?
Log in to the Animal Lovers app, tap Book, pick your pet, choose the service (daycare, boarding, grooming, or walking), select a date and time, and confirm. You'll get a confirmation notification and email.
How do I cancel or reschedule a booking?
Open the booking from your dashboard or the Bookings tab and tap the cancel or reschedule action. Cancellation policies vary by provider — check your provider's policy in the app or contact them directly for exceptions.
I'm not receiving notifications. How do I fix it?
Make sure notifications are enabled in iOS Settings → Animal Lovers → Notifications. Inside the app, go to Settings → Notifications to customize which alerts you receive (confirmations, pickup reminders, messages, loyalty updates).
How do loyalty points work?
You earn one point per dollar spent on services. Some services earn a multiplier (for example, grooming earns 1.5× points) — your provider sets the exact rates. Redeem points for service credits from the Rewards tab. Points don't expire as long as your account stays active.
How do I update my pet's vaccination records?
Go to My Pets, tap your pet, then tap Health Records. Upload a photo or PDF of the vaccination certificate from your vet. Your provider will review and approve the record — you'll see the status in the app.
Is my payment information secure?
Yes. Card payments are processed by Stripe, a PCI-DSS Level 1 certified processor. We never store your card number on our servers — only a secure token issued by Stripe. Every connection is encrypted end-to-end with TLS.
Can I share my account with a family member?
Each person should have their own account for security and audit reasons, but multiple accounts can be associated with the same pet. Contact your pet-service provider to add a secondary contact to your pet's profile.
How do I delete my account?
Email support@animalloversapp.com with the subject line "Account deletion request" and the email address associated with your account. We'll confirm receipt within one business day and process deletion within 10 business days per our privacy policy.
I found a bug or something isn't working right.
Please email support@animalloversapp.com with: the device and iOS version you're on, what you were doing when the issue happened, and a screenshot if possible. The more detail, the faster we can fix it.
I'm a pet-service business owner interested in Animal Lovers.
Welcome — you're on the right site. Head back to the home page to learn about the platform, pricing, and how to get started with your own branded customer app.